1. Introduction
ArcadeShift ("we", "us", or "our") operates the website arcadeshift.xyz (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services, including game reviews, tournament registrations, and newsletter subscriptions.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you consent to the practices described in this policy.
2. Who We Are
ArcadeShift is operated by ArcadeShift Pty Ltd, ABN 47 123 456 789, with its registered office at Level 12, 1 Market Street, Sydney NSW 2000, Australia. If you have any questions about this policy, please contact us at [email protected].
3. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, and phone number when you submit a contact form, register for a tournament, or subscribe to our newsletter.
- Tournament registration data: team name, game title selection, and captain's contact details.
- Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via server logs and analytics tools.
- Cookie data: preferences and session identifiers stored via cookies. See our Cookie Policy for full details.
We do not collect sensitive information such as financial data, government identifiers, or health information through this Site.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To process tournament registrations and send confirmation communications.
- To send our newsletter and editorial updates to subscribers who have opted in.
- To analyse Site usage and improve the quality of our content and services.
- To comply with legal obligations under Australian law.
5. Legal Basis for Processing
We process your personal information on the following bases: (a) your consent, where you have provided it; (b) the performance of a contract, where processing is necessary to fulfil a tournament registration or subscription; and (c) our legitimate interests in operating and improving our Site, where those interests are not overridden by your rights.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: trusted third-party vendors who assist us in operating the Site, such as email delivery services and analytics providers, subject to strict confidentiality obligations.
- Tournament co-organisers: where you register for an event co-hosted with a partner organisation, limited information may be shared with that partner for event administration purposes only.
- Legal authorities: where we are required to do so by law, court order, or regulatory authority.
Any third parties with whom we share data are required to handle it in accordance with applicable privacy laws.
7. Data Storage and Security
Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscriber data is retained until you unsubscribe. Tournament registration data is retained for a period of three years following the event for administrative and legal purposes.
9. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Complain about a breach of the Australian Privacy Principles.
- Withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email we send.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
11. Links to Third-Party Sites
Our Site may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:
- Email: [email protected]
- Post: Privacy Officer, ArcadeShift Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
- Phone: +61 2 9000 1234 (Monday–Friday, 9am–5pm AEST)